Software Support Specialist (Enablon, The Hague) – Wolters Kluwer – Den Haag

Wolters Kluwer

Software Support Specialist (Enablon, The Hague)
The Software Support Specialist is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Support Specialist provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique.
What are your responsibilities as a Software Support Specialist?
Serve as the primary point of contact for all incoming support requests, managing and responding to customer inquiries in a timely and professional manner
Defect management and qualification
Identifying and assessing technological solutions
Troubleshooting and solving existing problems
Working with cross-functional teams
Comply to Service Level Agreements
Analyze technical feasibility and propose estimates with solutions to meet client requirements
Manage client expectations and ensure satisfaction
Assist with the development and implementation of new support processes and procedures
Communication
Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)
Professionally interact with people, both internal and external to the organization through various media
Capabilities
Quickly learn a new proprietary software programming language
Experienced in use and application of highly specialized technical standards.
Experience working with ticketing systems, Zendesk, Salesforce, ServiceNow
Provides solutions to a variety of technical problems of moderate scope and complexity.
Ability to work under general supervision while following established procedures.
Demonstrated performance in providing solutions to difficult technical issues associated
Education:
Background
At least a 4-year degree in Computer Science or Software Engineering
Programming
Proficient in at least one programming language
Familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies
Knowledge of database design concepts
Language
Fluent in English
Fluent in the local language
What should you bring to Wolters Kluwer’s Enablon?
Experience
2 years of professional experience in a software related field
Skills
Leadership & Autonomy
Manage own workload and priorities
Complete internal obligations (timesheet, status reports, required training, performance reviews, etc.) 100% on time
Escalate effectively and when necessary
Communication
Able to provide functional coaching to Clients with simple explanations but also drive technical discussions with Client IT and Partner implementation consultants
Positive demeanor while providing solution options to challenges
What do we offer you at Wolters Kluwer’s Enablon?
An impressive office in a superb location in the vibrant city center of The Hague, overlooking the parliament, and a 4-minute tram ride from Den Haag Central station.
Salary commensurate with your skills and experience with a bonus plan.
Permanent contract with a probation period of 2 months.
The flexibility to balance your time between working from home (up to 3 days) or from our well-equipped offices.
25 holidays based on a 40-hour working week.
Good pension plan and discount on insurances.
Equipment to support working from home including a laptop, screens, sit-stand desk, and chair.
Allowances for working from home and travel.
Excellent lunch, snacks (with vegan options) and refreshments when in the office.
An onsite gym where our in-house personal trainer is more than happy to challenge you with an intensive workout.
Free Friday chair massage and a social get-together with colleagues for drinks and chat.
A commitment to invest in your personal development through dedicated learning and career development programs and (international) opportunities to grow within the company.
Overall, a fun, multicultural, and inclusive, working environment where employee satisfaction and engagement are a top priority.
Click here to see more about Enablon
Begin your journey to becoming part of Wolters Kluwer Enablon family by clicking the apply button!
For any questions, please feel free to contact the recruiter Emma Vos.
The internal job title is
Equal Opportunity Employer
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.
GDPR
About Us
Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.
For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life.
Our pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities. Join us and build a brighter future!

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