Front Office Supervisor | Fulltime | NH Den Haag – NH Hotel Group – Den Haag

NH Hotel Group

NH Den Haag is located in the World Trade Center in The Hague, on the edge of the city center. Our modern hotel offers extensive meeting and event facilities, and this is one of the reasons we welcome many (international) business guests. The warmth that we radiate to our guests ensures they feel right at home. Our team is packed with knowledge and experience, and we are happy to share this with you. When you are ready, we offer many career opportunities in our company to keep developing.

“Doing ordinary things unusually well” — John, Executive Chef

What’s in it for you?

A year-end bonus for every employee with a maximum of 100% of your monthly gross salary;
To show you how happy we are with you as our colleague, we give you a Signing bonus after your first 3 months of € 250,- gross and a second Signing Bonus after 12 months of € 500,-gross;
Refer-a-friend bonus of € 500,- gross;
Welcome @ Work: dine, spend the night, and have breakfast in your own hotel;
Spend the night in our hotels all over the world for €36,- or €72,- per night and enjoy a 30% discount in our restaurants/bars;
Discounts up to 25% for your friends & family;
Discounts in all kinds of (web) shops;
Stay fit with our Company Fitness, Bicycle- and Sport Plan;
From short (training) courses to internal trainings, NH University is your internal training institute. In addition, when you are ready for the next step in your future, we offer plenty of internal career opportunities in The Netherlands and abroad;
Salary scale 6 Horeca CLA. Depending on your experience this is usually between €2.242 – €2.758 gross per month (based on a full-time contract);
A new family.

What’s in it for us?

Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
You are a ‘Natural Host’ and have some years’ experience as a receptionist. Experience as Desk Manager/Shift Leader/Supervisor is an advantage;
You are good at setting priorities, you have a good command of the Dutch and English language, you are accurate, and knowledge of computer systems is a plus;
You enjoy variety in your work and working hours and working in a team gives you energy.

A day in the life of a Front Office Supervisor
06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.
07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.
08:00 You have checked today’s arrivals and communicated the details to the other departments.
10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the ‘morning rush’.
12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.
14:00 You make sure the handover is updated for the evening shift.
14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.
15:00 Time to go home!

Are you the one we are looking for? !

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